Total Solution Management

Do you need support? Or maybe you’d just like to discuss your project? Contact us, we’re here to help.

Getting Support

The quickest way to get assistance with your website or app is to email our Support Team.

Send an email to support@kineticdigital.com.au including the following information:

• Your Name
• The name of the company
• The best way to contact you
• The detailed description of the problem you are experiencing

After we have received your request, it will automatically be prioritised in our support system and will be actioned as quickly as possible by one of our team members.

We take support requests seriously and make every effort to resolve issues quickly and completely. Please include as much information as possible in your request so that we can act on it without delay.

Was your website or app developed by somebody else? No problems, in most cases we can help.

Total Solution Management

We understand that merely hosting websites on behalf of our clients is simply not enough. Instead, we include the hosting as part of a client-centric support service.

The Total Solution Management service includes not only the high-quality, high-speed, high-uptime reliability of our website hosting, but access to our in-house development team.

Value for Money

Not only do our plans include the cost of hosting your website, but they also include developer time at up to half of our standard rate. This makes access to our developers even more affordable and our high-quality hosting service free.

Pricing

Our Total Solution Management plans are tailored to each client and include developer time at up to half of our standard rate.

One simple monthly amount includes the following:

• Access to our development team (hours available dependent on your plan)
• Access to our Support System
• Website & Email Hosting

Typical uses of developer time

Total Solution Management allows us to continually maintain and improve your website on your behalf at an affordable rate.

Some common activities our clients utilise our Total Solution Management Service for…

• Making improvements to the layout & design of your website / app
• Updating or adding new content
• Integrating new functionality
• Installing and monitoring statistics tracking software

Call 1300 853 534 or email support@kineticdigital.com.au to discuss how you can take full advantage of our Total Solution Management service.